The kennels are built to the same standard as a house. My uncle is an ex police dog trainer in the UK, he is now retired but works part time for the R.S.P.C.A. He came out to Spain to help us design the kennels to a very high standard, not just the buildings themselves but the whole psychological approach to caring for dogs. The thing he likes the best about the design is the fact that the weather is so good that the dogs can be outside all the time, if they wish, where as in the UK they are inside with not much to look at to stimulate them. Here there are cats, birds and my family around all the time. Each individual kennel has it's own inside and outside so that they can choose where they want to be and each house is built to take two great danes so that we are sure anyone smaller has plenty enough room. The inside part has a heating tube but only gets used maybe 4 or5 times a year as it never gets really cold here. If I put mine on, I put theirs on.
The day starts when it is just light and so is around 8.30am in the winter and 7.00am in the summer. The dogs are cleaned out, all houses power washed and sprayed with a three in one disinfectant/insecticide/deodorizer. All poo is cleaned up, fresh water for everyone, breakfast and medication for those who have it and, of course, playtime!
11.30am playtime for an hour or so, if it's raining they all run out, do a pee and run back in as if to say, you play out there! Same when it's really hot they don't like it much so we give them extra time when it's cooled down. In August, we have a paddling pool they can get in and some of them have even invited themselves into the swimming pool! Because the kennels are so close to, and are part of, my home I have a very strict rule of never wanting to see poo laying around and also hygiene/odour levels have to be 100% at all times. This I think is the hardest and most constant part of running a kennels and where most kennels fail miserably, HYGIENE, HYGIENE and HYGIENE.
2.30pm clean, fresh water and playtime.
Dinnertime depends on the time of year, 5.00pm in the winter through to 7.00pm in the summer. We use a quality dry food but you are welcome to use your own if your dog has a special diet or you just don't want to change.
Another clean and big play.
Bedtime is as it gets dark depending on the time of year. Everyone gets a little treat just before bedtime. This routine is law, the dogs who come here regularly love it and the owners can tell, because their dogs love to see us even if they bang into us on the street.
We charge 9 euros per dog per day regardless of size, as a small dog needs as much attention, care and fun as a big dog. Food cost for us is next to nothing as we buy so much it costs us very little. What you are paying for is personal attention to your dog's personality and needs as they are all different. For these reasons, we do not offer discounts because we are not willing to compromise our attention to detail and high standards.
If your dog becomes ill, we use your vet day or night and we don't charge for taking him/her. We have Sunday free, as in no pick up or drop off, we are still working. Saturdays we would prefer not to pick up or drop off as we are a family business, very small and don´t hire staff so Saturday is our only day to do things with the kids liike go to bike tracks etc.
We have plastic beds with little rugs and stainless steel food & water bowls. The first time your dog/cat comes, it's good to bring something that smells of home or you. We need to see your vaccination book but it's better if you hold on to it.
The Cattery
Having been asked, so many times, to please, please take my cat, we have decided to dedicate three bedrooms in our guesthouse! Yes, that's right, guesthouse with underfloor heating. Your cat will have it´s own room that is a home away from home, in-doors, away from dogs and with three-door security. Not caged.
Cats are different to dogs when they stay away from home. Dogs need lots and lots of attention, playtime and other dogs to take their mind off the fact that you are not there. Cats also sleep for up to 18 hours per day, so all this...Oh I've been so busy hunting and stalking, you won't belieive the day I've had Mum! 50 mice I caught.
Is probably poo.
Cats need quiet, calm and for the most part to be left alone. As with the dogs, we look after cats as individuals. For example, I have seven cats that I've rescued, all different ages, some bottle fed and so on. If I put Sox in a cattery he would hide away, want to be alone, attack you if you try to stroke him, but as long as he had food, water and somewhere to hide, he'd be fine. Pixi on the other hand wouldn't be able to get enough lovin'! Tabitha & Ally would just sit there perfectly happy, have a stroke if you're offering but don't care if you don't. Stripe & Casper hate being picked up. They will come and lay near you but don't touch. If they're very asleep, you might get away with a quick pat on the head. Smudge & Junior as soon as you pick them up become floppy, boneless cushions, belly rubs the lot.
That's how we look after cats. The way they want to be looked after.
Cats, given the smallest of opportunity, will escape and they won't come back, therefore security is paramount which is why we have them indoors with three-door security. What this means is that as you enter the first door you close it behind you before opening the second and so on. With dogs, we have two-door security for the same reasons. If everyone sticks to this rule, it is impossible for escape.
As written above, the standard of care and hygiene will be the same for your cat as your dog. As I said, we have seven rescue cats of our own and are quite simply cat mad. We charge 7 euros per day per cat, which includes food, litter and lots of cuddles if they will let us!
Q&A's
What if I want a City & Guilds certification?
That’s no problem. You can still do the course with me and then sit the exam at one of the hundreds of C&G Exam centres in the UK. Whichever school you choose you will have to pay an extra 700 to 1000 euros to sit the exam. The first exam is the 7750-02 Intermediate. You can sit this immediately after completion of the 6-week course. I have had four students follow this route and all have passed with a distinction, all of them run their own business in the UK. The 7750-03 advanced certification exam cannot be taken until you have had 18 months minimum grooming experience, same cost and locations as the 7705-02.
Saying all that you don’t need City & Guilds to be a dog groomer or start your own business. Grooming is an art, it is creative more than it is anything else and how do you qualify art? Who decides? You do need to be excellent, safe and have bucketfuls of integrity.
How long have you been grooming?
I have been grooming for 25 years in total. I started when I was studying to become a child psychologist. Animals and art are very important tools when dealing with children or depressed people. I then became interested in dog psychology also. I didn’t continue in child psychology, I moved into media and worked as a television producer in London, Australia and America (all the time still grooming). While I was working in Los Angeles for 2 years, I met Frank Spitz a poodle and Cairn terrier breeder/exhibitor. With him, I learned all about grooming poodles and Cairns. When I finished in television and started a family, I moved to Devon and worked as a groomer and dog psychologist. We moved to Spain in 2000 and started collecting abandoned dogs and that’s how the kennels grew which naturally evolved into buying the salon. I also worked with Linda Jarrett, a spectacular groomer and true artist at her trade. She used to breed and show Afghans and her dogs have won several very impressive awards over the years including Crufts best in show 1983.
What’s the difference learning in a salon or a grooming school?
Obviously, this is just my opinion but I think the business motivation behind a grooming school is that they are only a school. They need a constant turnover of students and they have to have groups. I find it a bit, move ’em in move ’em out. I can’t imagine learning to groom in a group, even two students at a time is too much and causes competitiveness and anxiety and if you are in any way shy or quieter than your classmates it’s a nightmare. You cannot have the same attention as one on one tuition that is all about you. When you learn in a salon, you are living & experiencing the career you want to have, not talking about it or trying to imagine problems. You are dealing with clients, co-ordination of your time. The list goes on.
Do the maths. If all the grooming schools had the success rate, they say they have, the grooming market place would be saturated and it is not. They have as many students in a month as I have in a year and only half of my students are from the UK. They have to fill those places to earn a living; I already make a living from my salon and kennels. I like to teach and help people change their lives as I did.